🎨 Monstercolors Terms & Conditions
The essential fine print for orders, cancellations, and product use.
🛑 Cancellations & Returns
-
Before Shipping: Full refund available (minus a £5.00 admin fee).
-
Faulty Goods: Notify us within 7 days. We cover return costs for faulty items.
-
Your Right to Cancel: Under UK law, you have 7 working days after delivery to cancel in writing (email: info@monstercolors.com).
📦 Returning Items
-
Items must be packed securely. Damage due to poor packaging may affect your refund.
-
Change of Mind: Return shipping costs are the responsibility of the buyer.
💸 Refunds & Timing
-
Approved refunds are processed within 30 days of receipt.
-
Credits or deposits will be reversed to the original payment method.
🚫 Non-Cancellable Items
-
Custom-mixed paints, special-order finishes, and perishable goods.
-
Opened sealed media, gift cards, or used paint products.
-
Items subject to market price fluctuations.
⚠️ Responsibility & Legal
-
Age: You confirm you are 16+ years old by purchasing.
-
Usage: You agree to use our products legally and responsibly. Monstercolors does not condone or accept misuse for illegal activity.
-
Protection: You are fully covered under the Sale of Goods Act 1979 and Consumer Rights Act 2015.
Questions? Email info@monstercolors.com — we are here to help.